Download the Hello Power App for Faster Service Access

The Hello Power mobile app gives customers a faster, clearer way to manage electrical services and support requests from any Android or iOS device. Instead of waiting on hold or tracking paper notes, the app places essential service controls and information in a few taps: raise a request, attach photos, view the service status, receive technician ETAs, and keep a history of past work. It is built for people who want practical, reliable service without extra friction.

Key features include quick request creation with photo attachments, real-time status updates, appointment scheduling, digital work orders and invoices, and push notifications for important updates (technician arrival, job completion, or safety alerts). The app supports account-level views for property managers who need consolidated visibility across multiple meters or addresses, making bulk scheduling and billing checks simple and efficient.

We focused the experience on reducing ambiguity: every request shows an ID, timestamp, assigned technician (when scheduled), estimated arrival window, and a clear summary of the work being done. Attach images or short videos to help our team assess the problem before a visit; that often reduces the time spent on-site and helps technicians arrive prepared with the right parts.

Security and privacy are fundamental. The app uses secure connections for all data transfers, and personal account information is stored with industry-standard controls. You can manage notification preferences, view your service history, and download receipts for completed jobs. We never share your data with third parties for marketing without explicit consent.

How to Get Started

Install from the Google Play Store or Apple App Store, sign in with your registered mobile number or email, and verify your account using the OTP. From the dashboard you can create a new service request, attach supporting files, and choose a preferred time slot. If you manage multiple properties, add them to your account for consolidated tracking.

Troubleshooting & Support

If you experience login issues, check your network connection and OTP delivery; request a resend if needed. For attachment problems, ensure the app has permission to access photos and camera. If the app behaves unexpectedly, use the in-app 'Contact Support' option to send logs and a brief description — our team will follow up promptly.

Frequently Asked Questions