Termsofuse
Last Updated: 07-08-2026
These Terms of Use (‘Terms’) constitute a legally binding agreement between you (‘User’, ‘you’) and Hello Power Private Limited (‘HelloPower’, ‘we’, ‘us’, ‘our’), governing your access to and use of the HelloPower mobile application, website (hellopower.in), and all related services (collectively, the ‘Platform’).
By downloading, registering, or using the Platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must discontinue use immediately.
HelloPower operates a hyperlocal marketplace platform that connects customers with qualified electricians and electrical product vendors in Bengaluru and other cities in India. HelloPower acts as an intermediary marketplace and technology platform provider.
| Field | Detail |
|---|---|
| Company Name | Hello Power Private Limited |
| CIN | U41000KA2024PTC187175 |
| Registered Office | #26, 1st Floor, Sudarshan Auto Mobile Building, Near Sandal Soap Factory Metro Station, Rajajinagar, Bengaluru, Karnataka 560055 |
| Contact | reachus@hellopower.in 080-23322669 | 88844 10188 |
| Grievance Officer | reachus@hellopower.in (see Section 17) |
By using the Platform, you represent and warrant that:
- You are at least 18 years of age, or you have obtained verifiable consent from a parent or legal guardian.
- You have the legal capacity to enter into a binding agreement under the Indian Contract Act, 1872
- You are not barred from receiving services under applicable Indian law.
- All information you provide during registration is accurate, current, and complete.
- You will promptly update your account information if it changes.
Certain features of the Platform require you to create an account. You agree to:
- Provide your real name, valid mobile number, and accurate contact details.
- Maintain and promptly update your account information.
- Register only one account per person (duplicate accounts may be terminated).
- Not impersonate any other person or entity.
You are solely responsible for:
- Maintaining the confidentiality of your login credentials and OTPs.
- All activity that occurs under your account.
- Immediately notifying us at reachus@hellopower.in if you suspect unauthorised access.
HelloPower will never ask for your password or OTP via phone, email, or chat. If anyone claiming to be HelloPower asks for these, do not comply and report it to us immediately.
We may verify your identity, mobile number, and/or documents at any point. Failure to complete verification may result in restricted access to certain Platform features.
HelloPower enables customers to discover, compare, and book electricians and electrical service professionals. In this capacity:
- HelloPower acts as a marketplace/intermediary and is not the service provider.
- The electrician or service professional accepts and fulfils the service booking.
- The service contract is between you and the service professional.
- HelloPower facilitates the booking, scheduling, payment, and review process.
HelloPower operates a multivendor marketplace for electrical products. In this capacity:
- Individual vendors list and sell products through the Platform.
- HelloPower acts as a marketplace intermediary, not the seller of record, unless explicitly stated.
- Each vendor is independently responsible for product quality, description accuracy, and delivery.
- GST compliant invoices are generated per applicable tax rules; HelloPower collects TCS (Tax Collected at Source) as applicable under Section 52 of the CGST Act.
Services are currently available in select cities in India (starting with Bengaluru). HelloPower makes no guarantee of continuous availability and may modify, suspend, or discontinue any service at any time with reasonable notice.
HelloPower processes payments for services and products through Razorpay India Pvt. Ltd., a PCI-DSS compliant payment gateway. By making a payment on the Platform:
- You agree to Razorpay’s terms of service in addition to these Terms.
- HelloPower does not store your full card or banking details on its servers.
- All transactions are encrypted and processed securely.
All prices displayed on the Platform are inclusive of applicable GST unless stated otherwise. HelloPower will issue GST-compliant invoices for all transactions. For marketplace transactions, GST invoices will be issued by the respective vendor, and HelloPower will issue a separate TCS certificate where applicable.
Cancellation and refund policies are as follows:
- Service Bookings: Cancellations made more than 2 hours before the scheduled appointment are eligible for a full refund. Cancellations within 2 hours may attract a cancellation fee as communicated at the time of booking.
- Product Orders: Cancellations before dispatch are eligible for a full refund. Post-dispatch cancellations and returns are governed by the individual vendor’s return policy displayed on the product listing.
- Refunds are processed to the original payment instrument within 5–7 business days.
For payment disputes, contact us at reachus@hellopower.in with your booking/order ID. We will endeavour to resolve disputes within 15 business days. If unresolved, you may escalate to your bank, payment network, or the Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019.
By using the Platform, you agree to use it lawfully and responsibly. You must NOT:
- Use the Platform in violation of any applicable law or regulation.
- Impersonate any person, entity, or HelloPower employee.
- Provide false, misleading, or fraudulent information.
- Use the Platform for any unlawful, harmful, or offensive purpose.
- Harass, abuse, or threaten other users, electricians, or HelloPower staff.
- Attempt to gain unauthorised access to the Platform, servers, or databases.
- Use bots, scrapers, or automated tools to access or extract Platform data.
- Introduce viruses, malware, or any malicious code.
- Reverse engineer, decompile, or disassemble any part of the Platform.
- Interfere with, damage, or overburden the Platform or its infrastructure.
- List products or services without obtaining prior written approval from HelloPower (for vendors).
- Solicit other users to transact outside the Platform to avoid Platform fees.
- Engage in price manipulation, fake reviews, or bid manipulation.
- Use HelloPower’s branding, logos, or trademarks without prior written consent.
If you register as an electrician, service professional, or product vendor on HelloPower, the following additional terms apply:
- You must provide accurate business details, trade licences, GST registration, and identity documents during onboarding.
- HelloPower reserves the right to verify all submitted documents and reject or suspend accounts where documents are found to be fraudulent or non-compliant.
- Electricians must hold valid applicable certifications/licences as required by Karnataka Electricity Regulatory Commission (KERC) or applicable state regulatory bodies.
- You are solely responsible for the quality, safety, and timely delivery of your services or products.
- You must comply with all applicable safety standards, including IS standards for electrical work.
- You must carry adequate liability insurance for electrical service work.
- Platform fees and commission rates are communicated separately in your vendor/partner agreement.
- Settlements are processed via Razorpay Route to your registered bank account within the timelines specified in your partner agreement.
- HelloPower reserves the right to withhold settlement amounts in cases of disputed orders, chargebacks, or suspected fraud, pending resolution.
Vendors are independently responsible for their GST compliance, including filing returns. HelloPower will collect TCS at the applicable rate on behalf of the government and provide TCS certificates. Vendors must ensure their GSTIN on the Platform is current and valid at all times.
All content, features, and functionality on the Platform including but not limited to the HelloPower name, logo (TM), app design, text, graphics, software, and data are owned by Hello Power Private Limited and are protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable intellectual property laws. You may not use, copy, reproduce, or distribute any HelloPower IP without prior written consent.
By submitting reviews, photos, feedback, or other content on the Platform (‘User Content’), you grant HelloPower a non-exclusive, royalty-free, perpetual, worldwide licence to use, display, reproduce, and distribute such content for Platform operations, marketing, and improvement purposes. You represent that you own or have the necessary rights to the User Content you submit.
Any suggestions, feedback, or ideas you provide about the Platform may be used by HelloPower without restriction or compensation to you.
Your use of the Platform is also governed by our Privacy Policy, available at https://hellopower.in/privacy-policy , which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, store, share, and protect your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and DPDP Rules, 2025.
Key data practices relevant to these Terms:
- We collect only personal data necessary for the services described in these Terms.
- Your personal data is shared with electricians, vendors, and payment processors only to the extent necessary to fulfil your service or order.
- You have rights to access, correct, erase, and withdraw consent for your personal data see the Privacy Policy for how to exercise these rights.
- In the event of a personal data breach, we will notify affected users and the Data Protection Board of India as required under Section 8(6) of the DPDP Act.
HelloPower is an intermediary marketplace platform as defined under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. HelloPower does not endorse, guarantee, or warrant the quality, safety, or fitness of any service or product offered by third-party electricians or vendors on the Platform.
While HelloPower takes reasonable steps to verify vendor credentials and quality, it does not guarantee the outcome of any electrical service. You are advised to inspect work upon completion and raise disputes promptly if the service does not meet expectations.
The Platform is provided on an ‘as is’ and ‘as available’ basis. HelloPower does not warrant uninterrupted, error-free access to the Platform. Planned maintenance and updates may cause temporary unavailability, for which HelloPower will endeavour to provide advance notice.
The Platform may contain links to third-party websites or services. HelloPower is not responsible for the content, privacy practices, or terms of those third-party services.
To the maximum extent permitted by applicable Indian law, HelloPower’s total aggregate liability to you for any claim arising from your use of the Platform shall not exceed the amount paid by you to HelloPower in the 3 months preceding the claim.
HelloPower shall not be liable for:
- Indirect, incidental, punitive, or consequential damages.
- Loss of data, profits, or business opportunity.
- Property damage or personal injury resulting from the acts or omissions of a third-party electrician or vendor.
- Delays, failures, or interruptions in service caused by events beyond our reasonable control (force majeure).
You agree to indemnify, defend, and hold harmless Hello Power Private Limited, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:
- Your violation of these Terms.
- Your User Content or any content you submit to the Platform.
- Your violation of any third-party rights, including intellectual property rights.
- Your use of the Platform in an unlawful manner.
These Terms do not limit or exclude any rights you have as a consumer under the Consumer Protection Act, 2019. Specifically:
- You have the right to receive services/products that match their described quality and specifications.
- You have the right to seek redressal for deficient services or defective products through HelloPower’s grievance mechanism.
- You have the right to approach the Consumer Disputes Redressal Forum / Commission if your grievance is not resolved satisfactorily.
For consumer complaints, contact our Grievance Officer (see Section 17) first. If unresolved within 30 days, you may approach:
- District Consumer Disputes Redressal Commission, Bengaluru.
- National Consumer Helpline: 1800-11-4000 (toll-free).
- Online: consumerhelpline.gov.in
HelloPower reserves the right to suspend, restrict, or permanently terminate your account and access to the Platform, with or without prior notice, if:
- You violate these Terms or any applicable law.
- We reasonably suspect fraudulent, abusive, or harmful activity.
- You provide false information during registration or onboarding.
- We are required to do so by a court order or regulatory authority.
You may delete your account at any time through the app (Settings > Delete Account) or by emailing reachus@hellopower.in Upon deletion:
- Your access to the Platform will cease immediately.
- Your personal data will be erased in accordance with our Privacy Policy (within 30 days, except data required for statutory retention).
- Pending bookings, orders, or disputes will be resolved before data erasure where necessary.
Sections 8 (Intellectual Property), 11 (Limitation of Liability), 12 (Indemnification), 15 (Governing Law), and 16 (Dispute Resolution) survive termination of these Terms.
These Terms shall be governed by and construed in accordance with the laws of India, including but not limited to:
- Indian Contract Act, 1872.
- Information Technology Act, 2000 and IT (Amendment) Act, 2008.
- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
- Digital Personal Data Protection Act, 2023 and DPDP Rules, 2025.
- Consumer Protection Act, 2019.
- Goods and Services Tax Act, 2017.
The courts of Bengaluru, Karnataka shall have exclusive jurisdiction over any disputes arising from these Terms, subject to (Section 16) Dispute Resolution below.
In the event of a dispute, both parties agree to first attempt to resolve it informally by contacting HelloPower’s Grievance Officer (Section 17). Most disputes can be resolved within 30 days through this process.
If a dispute cannot be resolved informally within 30 days, it shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be:
- Conducted by a sole arbitrator mutually agreed upon by the parties, or appointed by the Bengaluru International Arbitration Centre (BIAC).
- Held in Bengaluru, Karnataka, in the English language.
- Governed by the rules of the Arbitration and Conciliation Act, 1996 (as amended).
In compliance with Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Section 8(10) of the DPDP Act, 2023, we have designated the following Grievance Officer:
| Field | Detail |
|---|---|
| Designation | Grievance Officer — Hello Power Private Limited |
| Contact Email | reachus@hellopower.in |
| Phone | 080-23322669 |
| Mailing Address | #26, 1st Floor, Sudarshan Auto Mobile Building, Near Sandal Soap Factory Metro Station, Rajajinagar, Bengaluru, Karnataka 560055 |
| Hours | Monday to Saturday, 10:00 AM to 6:00 PM IST (excluding public holidays) |
| Response Timeframe | Acknowledgement within 24 hours; Resolution within 30 days |
Please include your registered mobile number, account email, and a clear description of your complaint when contacting the Grievance Officer.
HelloPower reserves the right to modify these Terms at any time. When we make material changes:
- We will notify you via in-app notification and/or email at least 15 days before the changes take effect.
- The updated Terms will be posted at hellopower.in/termsofuse/ with the revised effective date.
- Continued use of the Platform after the effective date constitutes your acceptance of the updated Terms.
If you do not agree with the updated Terms, you must stop using the Platform and delete your account before the effective date.
- Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and HelloPower regarding the Platform and supersede all prior agreements.
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
- Waiver: Failure by HelloPower to enforce any provision of these Terms shall not constitute a waiver of that provision.
- Assignment: HelloPower may assign its rights under these Terms without notice. You may not assign your rights without HelloPower’s prior written consent.
- Language: In the event of any conflict between translated versions of these Terms and the English version, the English version shall prevail.
- Notices: All legal notices to HelloPower should be sent in writing to the registered office address or via email toreachus@hellopower.in
Hello Power Private Limited
#26, 1st Floor, Sudarshan Auto Mobile Building, Rajajinagar, Bengaluru, Karnataka 560055
reachus@hellopower.in
080-23322669
hellopower.in